Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ruxor.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.
Non-Returnable Items
The following items are not eligible for return:
- Digital products or downloadable content
- Personalized or custom-made items
- Products damaged due to customer misuse
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (206) 675-9388. Provide your order number and reason for return.
Shipping Responsibilities
You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and insuring the package.
Refund Processing
Refund Method and Timing
Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return results from our mistake.
Partial Refunds
Partial refunds may be issued if returned items show signs of use, damage not present at shipment, or missing components.
Exchanges
Exchanges for a different size or color are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund.
Contact Information
For questions about this policy, contact us:
- Email: [email protected]
- Phone: +1 (206) 675-9388
- Address: 3249 Northeast 10th Terrace, Seattle, Washington 98162, United States
Policy Updates
https://www.ruxor.store reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.