Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.ruxor.store. By making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

You may request a return within 30 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

Non-Returnable Items

The following items are not eligible for return:

• Digital products or downloadable content
• Personalized or custom-made items
• Products damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (206) 675-9388. Provide your order number and reason for return.

Shipping Responsibilities

You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and insuring the package.

Refund Processing

Refund Method and Timing

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. Shipping fees are non-refundable unless the return results from our mistake.

Partial Refunds

Partial refunds may be issued if returned items show signs of use, damage not present at shipment, or missing components.

Exchanges

Exchanges for a different size or color are subject to product availability. Contact us at [email protected] to check availability and initiate an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 7 days of delivery. Provide photos of the damage, and we will arrange a replacement or refund.

Contact Information

For questions about this policy, contact us:

• Email: [email protected]
• Phone: +1 (206) 675-9388
• Address: 3249 Northeast 10th Terrace, Seattle, Washington 98162, United States

Policy Updates

https://www.ruxor.store reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.